I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We try our best to have orders shipped out within 24-72 hours after the order has been placed. On rare occasion, orders may be delayed.
HOW LONG IS THE SHIPPING TIME?
Most orders will be shipped via DHL with variations for some countries. We use Priority Shipping and your package should arrive within 7-15 business days for USA, UK and the rest of Europe. Other countries can take longer depending on your local shipping company.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 2 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL" at firstname.lastname@example.org, and include your order number in the email.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this provided the order has not been dispatched.
MY ITEM ARRIVED DAMAGED
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us. We will gladly help and aim to respond within 24 hours!